The Apartheid Of South African Apartheid - 1422 Words

The avowal that the apartheid ‘vision for democracy’ necessitated state terror and repression is evident when examining the South African apartheid system between 1960 -1994. The system of apartheid spiked significant internal resistance, hence, the ideology for apartheid stems from the creation of a white state surrounded by economically interdependent and politically dependent black states, which required state terror and repression to ensure mounting resistance and international condemnation did not abolish the apartheid system. The government responded to a series of popular uprisings and protests with police brutality, which increased support for armed resistance. Detentions were set without trial, torture, censorship and the outlawing of political oppositional organizations such as The African National Congress, the Black Conscious Movement, the Azanian Peoples Organisation, The Pan Africanist Congress and the United Democratic Front, were all a result of the apart heid government due to political resistance. In 1960 South Africa’s policies were subject to international scrutiny and the Sharpeville massacre resulted in international condemnation. The United Nations conservative stance on the apartheid changed. The Sharpeville massacre had shaken the global community, with the apartheid regime threatening that it would possess violent behavior and lead into state terror to repress opposition to racial inequity. Apartheid was seen as a danger to the global community inShow MoreRelatedThe Apartheid Of South African Apartheid2501 Words   |  11 PagesIntroduction: South African Apartheid was one of the darkest eras of racial persecution the world has ever seen. From 1948 to 1991 the South African government headed by the National Party imparted not only strict racial classifications that divided whites, blacks, Indians, and c*loreds, anyone who did not fit into one of the previous groups, but also laws that restricted all aspects of black life; this time period is known as apartheid. Certain individuals shined through in the fight against apartheid, theseRead MoreThe Apartheid Of The South African Apartheid Essay2149 Words   |  9 Pages Introduction â€Å"Canada’s Apartheid† which can also be known as Canada’s Indian Act of 1876. This system of racial intolerance inspired the South Africa’s oppressive regime and lead way to the better-known Apartheid in South Africa. However, since the South African Apartheid was based on our model shouldn’t it simply be known as â€Å"The Apartheid†? It is interesting to note the varying global images each of these tragic systems have had. As a student, born and raised in Canada, it is deeply troublingRead More South African Apartheid Essay1499 Words   |  6 Pagesof South Africa had to endure racial inferiority during the era of apartheid. The apartheid laws the government of South Africa made led to an unequal lifestyle for the blacks and produced opposition. South Africa really began to suffer when apartheid was written into the law. Apartheid was first introduced in the 1948 election that the Afrikaner National Party won. The plan was to take the already existing segregation and expand it (Wright, 60). Apartheid was a system that segregated South Africa’sRead MoreAfrican Apartheid And South African Rugby Essay3478 Words   |  14 Pages(All Blacks) and the South African Rugby Team have had a long relationship through their sporting rivalry. During the 1940’s to the 1960’s South Africa had an Apartheid which was the Racial Segregation that the rights, associations and movements of the majority black inhabitants and other races/ethnic groups were under the category of (Afrikaner Minority). This South African Apartheid impacted New Zealand as they were forced to Skip Maori players when sending teams on Tour to South Africa, However PriorRead MoreThe South African Apartheid and Music623 Words   |  3 Pagesapartheid was one of the wirced eras that faced southafrica since the 1940s till 1990s. back then, everything was split, and it tore everything apart, families. races, and everything elce you can think of. however, one of the things that drove the apartheid government away was music. Music reminded people that they should unite with each other again instead of splitting apart. Francois Malan was the person that started the apartheid group. he was elected in 1948. after he was elected, , heRead MoreThe Music Of The South African Anti Apartheid Movement1259 Words   |  6 Pages University of Pennsylvania Musical Independence: The Role of Music in the South-African Anti-Apartheid Movement Andrew Fixler Timothy Rommen Music 050: Introduction to Music in Cultures 5/11/15 â€Å"Art is not a mirror held up to reality, but a hammer with which to shape it† (Bertold Brecht in Askew 2003: 633). Despite evolution across the globe and the continued development of societies and cultures, one entity has remained present throughout – music. Though manifestedRead MoreEssay Nelson Mandela and the South African Apartheid 1839 Words   |  8 PagesHe fought for that belief in South Africa for which he undeniably sacrificed his life to. A figure of international peacemaking, he’s a man of tremendous accomplishments. How he achieved these accomplishments is astounding and it’s what he’s remarkably known. Striving for fairness and democracy in a nation that has been pierced for years by Apartheid seemed impossible for blacks. Mr. Mandela however, was the exception to that perception. His immense contribution to South Africa and his people ultimatelyRead More The African National Congress and the Fight Against South African Aparthei d1666 Words   |  7 PagesThe word â€Å"apartheid† means â€Å"separateness† in Afrikaans Language. Human Rights, according to â€Å"Article 1, UN Declaration of Rights† states that â€Å" All human beings are born free and equal in dignity and rights. They are endowed with reason and conscience and should act towards one another in spirit of brotherhood†. The native Africans were being segregated from the whites and were treated as second class citizens. The black residents felt that the apartheid policies violated their rights. Human rightsRead MoreApartheid in South Africa: The African National Congress and Nelson Mandela1506 Words   |  7 Pages Apartheid was a dark time in the history of South Africa. The African National Congress played a major role in the breaking of Apartheid. Nelson Mandela played a critical role in bringing democracy to South Africa. This paper will show how the African National Congress was involved in the Anti-Aparthei d movement and how the African National Congress and Nelson Mandela Changed the country as a whole. To understand how South Africa changed, one must know the history of Apartheid and the effectsRead More South African Apartheid: Political Defiance Campaigns Against the Government2815 Words   |  12 PagesAfter the National Party won the elections of 1948 and introduced legislative measures for the promotion of apartheid, harsher political repression arose and led to increased organization among blacks. Before the 1940s, society was often overwhelmed by the numerous acts of rebellion that many blacks carried out in their daily lives; however, many black organizations refrained from visible remonstration of the National Party government. In the 1950s until the mid-1990s, the significant shift to new

Iron M Post Traumatic Stress Disorder - 1187 Words

Iron Man: Post-traumatic Stress Disorder Michael Mills The Field School Mental disorders have been a problem around the world for many centuries. There are many different types of mental disorders as well as degree level that people can suffer from. Many people go through life never being diagnosed or treated for their mental disorder. Some people are diagnosed with multiple disorders at one time. One mental illness that has been around since the 1600’s, that just recently made the American Psychology mental health journal is Post-Traumatic Stress Disorder better known as PTSD. This disorder is commonly found in Veterans that have fought in the war, but also can consist of individuals that suffered†¦show more content†¦Each individual is classified differently and some individuals may show several symptoms. Some of the criteria below are based on Diagnostic and Statistical Manual of Mental Disorder DSM-V. Re-experiencing the trauma through intrusive distressing recollections of the event, flashbacks, and nightmares. Emotional numbness an d avoidance of places, people, and activities that are reminders of the trauma. Difficulty sleeping, feeling jumpy and being easily irritated and angered. Avoiding people, places, conversations, objects, and situations that might be associated with the trauma event. Most people with PTSD usually had suffered from some type of physical trauma event, although trauma does not necessarily have to be physical, it can also be a disturbing experience that the individual experienced. These experiences fall under other risk factors such as, the environment, culture and genetics. These factors are broken down into three categories re are Pre Traumatic factors, Peritraumatic factors Posttraumatic factors. Pre-Traumatic Factors Peritraumatic Factors Posttraumatic Factors Environment Environment Environment Lower income status Severity of the trauma. Exposure to repeated upsetting reminders. Lack of Education Personal injury Lost of financial Female higher risk Military personnel (experiencing war) Parental separation (death) Genetics Genetics Genetics Certain genotypes n/a n/a Culture is also aShow MoreRelatedScenario Based Essay1352 Words   |  6 Pagespostpartum period. The bio-psychosocial factors that may affect Molly’s mental health include the prolonged isolation at home with the young children; the stress of raising a newborn child; her physical condition, e.g. her anaemia diagnosis; her relationship with her parents; and Molly’s level of resilience and ability to appropriate deal with stress. Her care plan (see appendix) attempts to address these points through a variety of health promotion approaches ranging from the educational approach toRead MoreAll Quiet on the Western Front/WWI Essay1215 Words   |  5 Pagesgovernments in both worlds initially saw honor and security of their countries as valid reasons for going to war, what ultimately came of that conflict were both immediate consequences, such as loss of innocence and development of Posttraumatic Stress Disorder (often referred to as PTSD) among young soldiers, as well as permanent, long-term consequences, like the hatred the war had spurred in Germans which ultimately ensued to Hitler’s rise to power. Soldiers and their countries believe there wereRead MoreGender and Life Expectancy2267 Words   |  9 Pages50s and 60s. For a long that time, doctors thought the difference was due to estrogens. One reason for that delay in the onset of cardiovascular disease could be that women are relatively iron-deficient compared to men especially younger women, those in their late teens and early 20s because of menstruation. Iron plays a very important part in the reactions in our cells that produce damaging free radicals, which attach onto cell membranes and DNA, and may possibly result into aging the cell. AnotherRead MoreA Case Study Of A Client Case Of Recurring Attention Deficit Hyperactivity Disorder ( Adhd )2837 Words   |  12 PagesThe objective of this paper is to present a case study of a client, J.W., who was seen at Mazique Pediatric PC with a chief complaint of recurring attention deficit hyperactivity disorder (ADHD) -like symptoms and behavior changes. J.W. was first diagnosed with attention deficit hyperactivity disorder at age seven. The management process of his condition will include literature review regarding ADHD, epidemiological data, nursing and medical diagnoses with plans, treatments, evaluation with possibleRead MoreWhat Caused Death and Injury During (and After) Ancient Battles?3447 Words   |  14 Pagestheir day, the means by which the enemy could be dispatched were numerous and effective. Rivalling this however, was nature; infection and disease were as big a risk to the soldier as any blade. Injury is also present in the mind of the warrior, the stress of battle, the grief, the inner turmoil caused by murder and the horrors one could witness remained long in the memory of every veteran and for some this manifested itself in mental illness. As we shall see, Egyptian and Greek warfare varied hugelyRead MoreThe Marketing Research of Brainquiry33782 Words   |  136 Pagescontacts are needed they can be found by using the means stated in the sources part of the research. The excel file gives furthermore general information about private insurance companies and an overview of how many people do have which mental disorder in Germany. In the report the promotional part gives an overview of means to use regarding the target groups being looked at by Brainquiry. The final report of the Netherlands consist of following parts: excel files, explanation according toRead MoreThe Population Suffers From An Anxiety Disorder Essay11814 Words   |  48 Pages17% of the population suffers from an anxiety disorder. Are you one of them? Do you struggle with the decision to try supplements or prescription drugs to help relieve your pain? If you answered yes to these questions than you are not alone! I myself was in your shoes not much longer than a year ago, and I had to face these questions. I was diagnosed with Generalized Anxiety Disorder in September of 2008. My life was in shambles and my world was crumbling around me. I needed a way out, so I turnedRead MoreOcd - Symptoms, Causes, Treatment131367 Words   |  526 PagesA. Clark. p. cm. Includes bibliographical references and index. ISBN-10: 1-57230-963-6 ISBN-13: 978-1-57230-963-0 (hardcover: alk. paper) ISBN-10: 1-59385-375-0 ISBN-13: 978-1-59385-375-4 (paperback) 1. Cognitive therapy. 2. Obsess ive–compulsive disorder. I. Title. RC489.C63C57 2004 616.85†²2270651—dc22 2003020283 To my parents, Albert and Ardith, for their support and encouragement About the Author About the Author David A. 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Samp;S: Under a variety of stimuli, such as sexual contact, exposure to ultraviolet light, febrile illnesses, or emotional stress, it may reappear, traveling back to the site of initial contact. Tx: At the present time there is no cure for HSV infection. In most cases, relief of pain with analgesics or topical anesthetics is adequate, especially for recurrent lesions. Primary

Les Demoiselles D’Avignon Free Essays

Les Demoiselles d’Avignon – Pablo Picasso The following essay will be written about the modernist painting; ‘Les Demoiselles d’Avignon’, created by the Spanish expatriate artist Pablo Ruiz Picasso in 1907. Firstly, I will describe the work as I saw it in the MOMA in New York in 2010 and I will also describe my initial reaction to seeing it. Secondly, I will write what I have found out about this piece after conducting research in the college library and on the internet, discussing its style and the period which it was made in. We will write a custom essay sample on Les Demoiselles D’Avignon or any similar topic only for you Order Now This will be done in order to place the work in context with other work and events in that era. Thirdly, I will briefly discuss the nature and availability of my sources, exploring any contradictory statements in certain sources and examining their differences in opinions. Finally, following my thorough research on this painting, I will give my reaction now after having done the research and I will conclude upon any differences in opinions or reactions I have now compared to before my research. ‘Les Demoiselles d’Avignon’ depicts five pink women that are entangled in silver and blue garments. Two of these women stand with arms raised to display their breasts, staring at you out of enormous black eyes. The other three are masked: the two at the right are wearing African masks; one of them is emerging from behind the jagged cloth while the other squats low in the fabric. Picasso assumed that these had functioned as magical protectors against dangerous spirits: this work, he said later, was his â€Å"first exorcism painting. † The other masked woman wears a fleshy brown wooden contortion of a face as she stands in profile at the left of the picture. On a plate, there is a collection of beautiful symbolic fruit: a razor blade of melon with testicular grapes, an apple and a pear. Upon examination it is quite clear that this is a painting of nudes in which there is scarcely a curve to be seen — ‘’elbows sharp as knives, hips and waists geometrical silhouettes, triangle breasts’’. Their figures are composed of flat, splintered planes instead of rounded volumes and their eyes are lopsided and asymmetrical. The Demoiselles d’Avignon are actually five prostitutes, and these are five women—obviously naked—and they’re looking at the viewer as much as the viewer is looking at them. The very early studies in Picasso’s sketchbooks relating to this piece show a medical student walking into this curtained room where the ladies stand. The woman on the far left now bears the traces of having being that man entering the room. Picasso, wanting absolutely no anecdotal details to interfere with the sheer impact of the work, decided to eliminate the medical student in the final painting. Therefore one can even feel a certain sense of masculinity in the sort of sculptural carving of her body and the way that very large foot is stepping toward the other women. The only remaining allusion to the brothel lies in the title: Avignon was a street in Barcelona famed for its brothel. Upon looking at this piece in MOMA New York, I was struck by one thing in particular: the fact that the African masks in the painting disguise you as something completely different — a monster, an animal, a god. Modernism is an art that wears a mask. It does not say what it means; it is not a window but a wall. Picasso picked his subject matter precisely because it was a cliche; he wanted to show that originality in art does not lie in narrative, or morality but in formal invention. This is why it’s misguided to see ‘Demoiselles’ as a painting ‘’about’’ brothels or prostitutes. Normal tendencies had been to lose sight of the act of creation. That’s what Picasso blasts away. Modernism in the arts meant exactly this victory of form over content. Something else that I noticed about this piece was its similarity to other historical sources. One of several historical sources that Picasso pillaged is archaic art, demonstrated clearly by figure at the left of the painting, who stands rigidly on legs that look awkwardly locked at the knee. Her right arm juts down while her left arm seems dislocated. Her head is shown in perfect profile with large almond shaped eyes and an abstracted face. She almost looks Egyptian. By the way, according to khanaccademy(smarthistory. org), it is said that Picasso had purchased two archaic Iberian heads from Guillaume Apollinaire’s secretary Gery Pieret, which she had stolen from the Louvre! Some have suggested that they were taken at Picasso’s request. Years later Picasso would anonymously return them. Through my research in the college library, I have discovered a vast amount of interesting facts about ‘Les Demoiselles’. The painting is believed to be seminal in the early development of both cubism and modern art. Before the painting was completed in 1907 Picasso had created hundreds of sketches and studies in preparation for the final work, ranging from sketches of different faces and masks to various colour studies. The main reason for the intensity with which the conception and the making of the picture has been studied is the completeness of its documentation. Picasso had developed one of the largest if not the largest study for one piece in history. The sheer quantity of material related to it first became clear in 1988 with an exhibition in Barcelona based upon ‘Les Demoiselles d’Avignon’. The two volume catalogue of this exhibition reproduced every known sketch or study then considered to be related to the work. ‘’Included were drawings from sixteen sketchbooks placed in sequence as they appear in the books along with ideas for other pictures and unrelated studies; there were also dozens of other studies and related works on canvas and wood as well as paper. Besides this mass of material, there was evidence in the form of radiographs and infrared photographs of an oil study on canvas beneath an otherwise loosely related painting of (‘Woman with a Large Ear’ 1907). Much of this material could be seen in the exhibition. ’’(Green 2001:4) Another interesting aspect of ‘Demoiselles’ that I discovered was the appearance of two men in Picasso’s early studies of the piece. These two men play symmetrically opposed roles: an ‘active’ medical student and a ‘passive’ sailor. Surrounded by prostitutes, the mariner client sits at a table in the centre of the brothels parlour. The student appears on the edge of the picture, ‘’an outsider to its sexual drama’’ (Rubin 1994:44). The sailor is disposed frontally and cut off at the waist by the table at which he sits; the student is shown from the side in full figure, standing. In the first sketch for the full composition, the sailor turns his head toward the medical student; later he will glance down at a cigarette he rolls. Although the display of the whores is towards the sailor, I feel that Picasso was trying to focus his and their glances toward what was an obviously unexpected interruption by the student. Picasso is obviously renowned as being the co-founder of cubism along with Georges Braque. The proto-cubist ‘Demoiselles’ is regarded as one of the first cubist pieces created. If Picasso had executed the finished canvas of ‘Les Demoiselles’ any sooner than when he did, the finished piece probably would have resembled something like the flowing pieces in his sketchbooks. However, there wouldn’t have been anything there to shock or surprise his audience. That was a problem. To challenge his many competitors, Picasso had to come up with something extreme. He decided to radicalise the ‘Demoiselles’ by geometricising both the overall composition and the individual figures within it. The first piece of evidence we have of Picasso trying to rework the piece in a more geometric style appears in a sketchbook from May 1907, where we see these radical drawings mixed with sketches of a more natural nature from his early studies. In the finished painting, the geometric framework of the piece is absorbed and hidden by the strong contrasts between the flesh tones of the figures and the blue-whites of the curtains in the background. The flattened curvilinear forms of the two central figures seem to emerge violently from a multifold, three-dimensional space. Through its close relationships to Greek, Iberian and African art, it is widely believed that ‘Les Demoiselles d’Avignon’ had emerged victorious in a battle between the avant-garde artists of the analytical cubist era. I had quite a variety of sources to choose from while writing this essay. These vary between other essays, newspapers, books and websites. Since I was writing on Picasso, there was an abundance of books available at the college library, where I was able to discover a vast amount of interesting facts and details about ‘Les Demoiselles’ that I would never have known about. I stumbled upon a very interesting essay regarding ‘Les Demoiselles’ also online and this provided very useful information. I found a detailed article in ‘The Guardian’ and this was also very use. Other websites were also used in my research to strengthen the essay. During my research I discovered that many opinions on this piece seem to be generally the same. People feel the same regarding Picasso’s cubist style and his use of themes in ‘Les Demoiselles d’Avignon’. I couldn’t find any contradictory evidence or statements regarding this work. Fundamentally it is one piece with one idea and one general opinion. Researching for this essay was very successful. I came across the books that I was looking for in the library very easily without many problems. I didn’t spend much time surfing through the internet either looking for information so overall everything went smoothly. I have learned a lot more about Picasso and ‘Les Demoiselles’ after all the research I have done about the piece. Firstly, before researching this piece I never knew that the woman on the far left in Picasso’s sketchbooks bears the outlines of the medical student who had been removed by Picasso. Secondly, for some reason I had always thought that Picasso may have just created this masterpiece on a spur of the moment without much preparation so obviously it came as a huge surprise to me when I discovered he had prepared hundreds of sketches and preparatory work for the piece itself. Finally, it was surprising to discover that the composition of the painting may have looked completely different if Picasso had have completed it any earlier than he did. It is funny to think that we may be looking at something completely different with a completely different opinion if were not for Picasso’s determination to outclass his avant-garde rivals. Overall my reactions to this piece have completely changed since seeing it in New York. If I ever see it again I will look at it completely differently. I have come to the conclusion that Picasso put a lot of time and consideration into creating ‘Les Demoiselles d’Avignon’. This is evident from the mastery Picasso employs which is clearly visible in the piece itself. I have learned a valuable lesson from researching this piece and discovering interesting details about Picasso’s work on it. After finding out that Picasso struggled with the appearance of the figures in the painting for many months and then created this magnificent work, it will motivate me and help me to overcome the many struggles i may have to endure while creating my own pieces. How to cite Les Demoiselles D’Avignon, Essay examples

Ethical Hackers Essay Example For Students

Ethical Hackers Essay Since the introduction of personal computers in the 1970s, the art of computerhacking has grown along with changing roles of computers in society. Computershave taken over our lives. People could not function without them; ourelectricity is run by computers, the government could not function withoutcomputers, and there are many others. Hackers are people who illegally gainaccess to, and sometimes tamper with, information in a computer system. Due torecent media coverage and corporate interest, hackers activities are now lookeddown on by society as criminal. Despite the growing trend of hacking, verylittle research has been done on the hacking world and its culture. The image ofa computer hacker has grown from a harmless nerd into a vicious techno-criminal. In reality most hackers are not out to destroy the world. The hackers in todayssociety are not bored teenagers. Imagine this, you are driving along the roadand suddenly you see something spectacular. Now imagine that you are not allowedto deviate from your course to check it out. This is what a so-calledhacker faces. Just imagine that you saw an injured person on the side ofthe road. In this analogy you are not allowed to help the injured person. Ahacker is not allowed to explore like everyone else in the world. A hacker isnot allowed to help fix potential security holes. The term hacker can have manymeanings. The most visible to the public is the person pirating software, andbreaking into corporate networks and destroying information. This is the publicmisconception of a hacker. Back in the Unix days, a hack was simply a quick anddirty way of doing something.In fact hackers are well educated people, InHackers intensify fears of industrial espionage, Mark Gembickireports the typical hacker used to be 14 to 16 years of age, white male,somewhat of an introvert . . . However, this is no longer the case. . . Ourhacker profile . . . the hackers are around 30-33, white male again,professional (Drumheller). Many of the hackers today are probably thegrown-up fourteen to sixteen years old from the past. Except now they makeenough money to purchase expensive computer equipment. They are well educatedand have an interest in technology. The majority of the hackers of today arethirty years old and well educated, they are not all out to destroy computersystems and break into national security. Although hacking is a growing trend inour society, it is not one that is accepted in the United States or any othercountry for that matter. Hacking is an international phenomenon that cuts acrossrace, gender, ethnic background, sex, and education level. Hackers have alwaysbeen considered different and have never been accepted in society. Hackers inthose days were basically just comput er experts. Nowadays hacker means the samething as a cracker, a person who pirates software, and malicious hackers. Themedia, of course, never prints the good things hackers do. Most hackers providea service to companies, by letting the company know about security holes, beforea rival exploits it. Most hackers want nothing more than to simply learn. Ahacker has an extreme thirst for knowledge, but not in the traditional subjects. Technology, and anything new interest hackers. In fact most security expertsstart out but learning and hacking. The bad view of hackers is notcompletely false. There are hackers out there that will do there best to harmany system hey can, national security documents the bad hackers as dangerous,they may gain access to classified information. Patricia Irving, president of asmall business which creates biological and chemical defense technology, says?Our technologies are being used for national security type purposes,and the U.S. government has a concern about what might be happening incountries that might not be friendly toward the United States or with terroristgroups inside and outside of this country. Both governments and companiesare forced to pay large amounts of money to try and make their sites safe andimpossible for hackers to break into. However most hackers are not going to harma government or business. Genuine hackers hack only for the joy of knowledge. Arush, like no other , is felt after finally gaining access into a site or acomputer. They feel most information should be free. They do not look at hackingas stealing. They see hacking as borrowing information. However the good hackersdo understand the rights of privacy and the good hackers do not mess withpeoples private matters. Hackers believe knowledge is power. Therefor they arein the constant pursuit of power. Hackers are a growing trend, or problem, whichever way one sees it. This underground culture will not disappear anytime soon. In fect its constantly growing as the number of users on the internet keesp onincreasing, this is*a href=http://www.coainc.cjb.net/*(http://www.coainc.cjb.net/)*/ahref* just one site where a person is offerd introductions into hacking and tojoin a hacker group. In short I will brifly describe the basic methods and ,present alilte of the FYI on hacking it self. Hackers may use a variety of waysto hack into a system.First if the hacker is experienced and smart the hackerwill use telnet to access a shell on another machine so that the risk of gettingcaught is lower than doing it using their ownsystem.(This is very complicated toexplain, the simplest way to put is the hacker sends a commend through theinternet to the server and teh server on which the telnet is located on executesthe command actions), the ways in which the hacker will break into the systemare: 1) Guess/cracking passwords. This is where the hacker takes guesses at thepassword or has a crackprogram to crack the password pr otecting the system. 2)Finding back doors is anotherway in which the hacker may get access to thesystem. This is where the hacker tries to find flaws in the system they aretrying to enter. 3) One other way in which a hacker maytry to get into a systemis by using a program called a WORM. This program is speciallyprogrammed to suitthe need of the user. This programme continually tries to connect toa machine atover 100 times a second until eventually the system lets in and the wormexecutesits program. The program could be anything from getting password filestodeleting files depending on what it has been programmed to do. Regardingprotection The only way that you or a company can stop a Hacker is by not havingyour computer connected to the net. This is the only sure fire way in which youcan stop a hacker entering yoursystem. This is mainly because hackers use aphone line to access the system. If it ispossible for one person to access thesystem then it is possible for a hacker to gainacc ess to the system. One of themain problems is that major companies need to benetworked and accessible overthe net so that employees can do overdue work or sothat people can look upthings on that company. Also major companies network theiroffices so that theycan access data from different positions. One way which is used to try toprevent hackers gaining access is a program used by companies called aFirewall.A Firewall is a program which stops other connections from differentservers to thefirewall server. This is very effective in stopping hackersentering the system. Tho this is not a fool proof way of stopping hackers as itcan be broken and hackers can get in. Though this is a very good way ofprotecting your system on the InterNet. Alitel bit on consequences, and hackingcases. Some of the major hacks that have been committed have been done by youngteens aged betwean 14 and 18. These computer geniuses as they are known haveexpert knowledge on what they are doing and also know the cons equences. Tho theconsequences do notreally enter there mind when they are doing it. This hackoccurred on February 10,1997, and again on February 14, 1997 Portuguese hackerslaunched a political attackon the web page of the Indonesian government,focusing on that countrys continued oppression of East Timor. The attack wasonline for about 3 hours from 7.00 PM to10.00 PM (Portuguese Time) at the website of the Department of Foreign Affairs,Republic of Indonesia. The hackers didnot delete or change anything. The said We justhack pages. Another majorhack that occurred was on April 1 1981 by a single user.This hacker who wassituated in an east coast brokage house was interested in the stockmarket. SO hepurchased $100,000 worth of shares in the stock market. Then hehacked into thestock markets main computers and stole $80 million dollars. The hackerwaseventually caught although $53 million dollars was not recovered. OnWednesday,March 5 1997 The home page of the National Aeronautics and Space Administrationswas recently hacked and the contents changed. The group known asH4G1S. This groupof hackers managed to change the contents of the webpage Thehacking group changedthe webpage and left a little message for all. It said Gr33t1ngs fr0m th3 m3mb3rs 0f H4G1S. Our mission is to continue where ourcolleagues the ILF left off. During the nextmonth, we the members of H4G1S, willbe launching an attack on corporate America.All who profit from the misuse ofthe InterNet will fall victim to our upcoming reign ofdigital terrorism. Ourprivileged and highly skilled members will stop at nothing until ourpresence isfelt nationwide. Even your most sophisticated firewalls are useless. Wewilldemonstrate this in the upcoming weeks. The homepage of the United StatesAir Forcewas recently hacked and the contents had been changed. The webpage hadbeenchanged completely as the hackers had inserted pornographic pictures sayingthis is what we are doing to you and had under the image screwingyou. The hackers havechanged it and shown their views on the politicalsystem. One other major hack whichwas committed was by a 16 year old boy inEurope. This boy hacked into the British Airforce and downloaded confidentialinformation on Ballistic missiles. The boy hackedinto the site and down loadedthis information because he was interested and wanted toknow more about them. Authur Miller EssayI did it in my head Damn kid. Probably copied it. Theyre all alike. Imade a discovery today. I found a computer. Wait a second, this is cool. It doeswhat I want it to. If it makes a mistake, its because I screwed it up. Notbecause it doesnt like me Or feels threatened by me.. Or thinks Im a smartass.. Or doesnt like teaching and shouldnt be here Damn kid. All he does isplay games. Theyre all alike. And then it happened a door opened to aworld Rushing through the phone line like heroin through an addicts veins,An electronic pulse is sent out, A refuge from the day-to-day incompetence issought A board is found. This is it this is where I belongI know everyone here even if Ive never met him or her, Never talked to them,may never hear from them again I know you all Damn kid. Tying up the phoneline again. Theyre all alike You bet your ass were all alike Weve beenspoon-fed baby food at school when we hungered for steak The bits of meatthat you did let slip through were pre-chewed and tasteless. Weve beendominated by sadists, or ignored by the apathetic. The few that had something toteach found us willing pupils, But those few are like drops of water in thedesert. This is our world now the world of the electron and the switch, Thebeauty of the baud. We make use of a service already existing, Without payingfor what could be dirt-cheap, If it wasnt run by profiteering gluttons, And youcall us criminals. We exploreand you call us criminals. We seek afterknowledgeand you call us criminals. We exist without skin color, Withoutnationality, Without religious bias And you call us criminals. You buildatomic bombs, You wage wars, You murder, Cheat, and lie to us, And try to makeus believe its for our own good, Yet were the criminals. Yes, I am a criminal. My crime is that of curiosity. My crime is that of judging people by what theysay and think, Not what they look like. My crime is that of outsmarting you,Something that you will never forgive me for. I am a hacker, and this is mymanifesto. You may stop this individual, But you cant stop us all After all,were all alike.

Who really wrote shakespeares work Essay Example For Students

Who really wrote shakespeares work Essay Who really wrote Shakespeares works? One of the most well-known writers in history is also one of the most controversial writers. William Shakespeare has been credited to thirty-eight plays, but did he actually write all of them. The debate whether he wrote all of his plays has been debated for generations. One of the main reasons was if his education level was high enough to be a world-famous writer. But if Shakespeare didnt write his works, then who did?One of the most controversial and accused writers was Sir Francis Bacon. Sir Francis Bacon was a great scientist and a great writer. He was a well-educated man and his educated level was higher and more advanced than William Shakespeare. He had enough education to write master pieces of Shakespeares caliber. I think the reason he didnt write Shakespeare work was that his literature and writing style was more sophisticated. The way Shakespeare wrote was a type that couldnt be learned in school it was just talent thats why it didnt m atter how high your level of education was. We will write a custom essay on Who really wrote shakespeares work specifically for you for only $16.38 $13.9/page Order now Edward de Vere was another writer though to have written the work of Shakespeare. Since the 1930s de Vere has been strongly advanced as the true author of Shakespeares plays. De Vere represents the social-elitist stratum of the theorists, who believe that a commoner could never have accomplish such genius. De Vere was a nobleman of Queen Elizabeth Is court. Charlton Ogburn an author thought that parallels of the Earls life with materials from the plays. Similarities between Polonius of Hamlet and the Earls Guardian, William Cecil, was thought to be one the biggest pieces of evidences against Shakespeare. The Earl of Oxford stopped writing at an early age, but thought still to be writing under the name of Shakespeare after. The fact that the Earl died before some of Shakespeares last plays were produced really hurt the argument that de Vere wrote Shakespeares works. Other writers such as William Stanley, Earl of derby, Ben Johnson, Thomas Middleton, Sir Walter Raleigh, Queen Elizabeth I and Christopher Marlowe. Christopher Marlowe would have been the perfect ghost writer. He was killed in a tavern fight in 1953. Legend has it that Christopher Marlowe really didnt die. He was a spy of the Queen and able to fake his death. Supposedly Marlowe went on writing the works credited to Shakespeare for many years under the pin name of Shakespeare. The fact that there is no really convincing evidence the story is at the back of the line. Ever since Shakespeare death many have tried to discredit Shakespeare as the writer, but none have seriously threatened the man from Stratford. In 1564, William Shakespeare was born in Stratford, a small town in northwest of London. His father name was John Shakespeare and his mother was Mary Arden Shakespeare. John Shakespeare was a glove maker and also held a position in the local government. When William Shakespeare was seven when he attended the Stratford Grammar School. This school was a strict, dull and demanding school. The teachers werent known for stirring the imagination of the student, they just studied the basics. Shakespeare started as a actor and got his foot in the door. With his acting experience in theatre he began writing. By 1594, he was huge in the London theatre business. He wrote about two plays a year when he was with Lord Chamberlains men. In 1599, Shakespeare and six associates became owners of the Globe, a new outdoor theatre in London. It was one of the biggest theatres of its time, it held about 3,000 spectators. Shakespeare wrote about 37 plays divided into three categories, comedies, histories, and tragedies. He was the greatest writer of his time and a very talented artist. .u6686db49c46fb83be56a91aa33b7157c , .u6686db49c46fb83be56a91aa33b7157c .postImageUrl , .u6686db49c46fb83be56a91aa33b7157c .centered-text-area { min-height: 80px; position: relative; } .u6686db49c46fb83be56a91aa33b7157c , .u6686db49c46fb83be56a91aa33b7157c:hover , .u6686db49c46fb83be56a91aa33b7157c:visited , .u6686db49c46fb83be56a91aa33b7157c:active { border:0!important; } .u6686db49c46fb83be56a91aa33b7157c .clearfix:after { content: ""; display: table; clear: both; } .u6686db49c46fb83be56a91aa33b7157c { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u6686db49c46fb83be56a91aa33b7157c:active , .u6686db49c46fb83be56a91aa33b7157c:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u6686db49c46fb83be56a91aa33b7157c .centered-text-area { width: 100%; position: relative ; } .u6686db49c46fb83be56a91aa33b7157c .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u6686db49c46fb83be56a91aa33b7157c .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u6686db49c46fb83be56a91aa33b7157c .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u6686db49c46fb83be56a91aa33b7157c:hover .ctaButton { background-color: #34495E!important; } .u6686db49c46fb83be56a91aa33b7157c .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u6686db49c46fb83be56a91aa33b7157c .u6686db49c46fb83be56a91aa33b7157c-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u6686db49c46fb83be56a91aa33b7157c:after { content: ""; display: block; clear: both; } READ: Sunbeam Corporation and Chainsaw Al EssayWhat hurts Shakespeares case for writing all of his works was his education level. He had basic schooling but no university education. Some say his writings are writings not learned in school and that his writings are just pure talent. But Robert Greene said that Shakespeare as an actor thought he could write as well or better than well-educated writers. Most great writers have a good educational background, but Shakespeare doesnt so that will always have some cause for debate. The debate of whether Shakespeare wrote his works will be debated for years. Both sides have strong arguments but neither have enough evidence to prove the other wrong, the thing we know is that whoever wrote them they did a spectacular job. So if you cant decide who the author is, just know that they are wonderful masterpieces. Words/ Pages : 955 / 24

leonardo essays

leonardo essays Geniuses come few and far between in history. Hippocrates came in the late BC period. Einstein came in the late 1800s-early 1900s. Leonardo came in between the two of them, but is not recognized as well as they are. He was a brilliant human being. He was a master in the fields of painting, designing, engineering, and science. Most people know him merely as an artist, and some know him as an inventor, but not too many people know him for what he really was. This is because his life and his accomplishments are not taught, as in depth as they should be. During the height of the renascence, a genius was born in 1452 in the small town of Vinci, near Florence. He would become a great artist, engineer, inventor, and a scientist. His name was Leonardo, a name that would soon be associated with the word brilliant. He was born to Piero, the lawyer of the town, and Catarina, who gave Leonardo to his father, and left them both for a man of her social class. She is not mentioned in Leonardo's notebooks, as he was probably too young to remember her. Leonardo grew up feeling different from the other children. He had a strange curiosity that was lacking in the other children. He would buy birds from the markets, and set them free, because he thought it was wrong to keep them locked up in cages. He also had a strange curiosity about the world around him. He kept collections of "snakeskins, odd stones polished by water, birds' eggs, the skeletons of small animals, insects stuck on pins, tadpoles, and strange plants," in his room because they fascinated him. Leonardo would draw the things in his collection in a notebook. When his father saw the notebook, he thought that there was a possibility that Leonardo had a chance to become an artist. Piero went into Florence once a month on business and one time he brought some of his sons work. He showed it to his friend Andrea del Verrocchio. He saw more than just mere t...

Discussion 9-12 Assignment Example | Topics and Well Written Essays - 250 words

Discussion 9-12 - Assignment Example This minimizes the chances of ending up with a procedure that will guarantee the identification of a specific suspect in a lineup (Joycelyn and John). A probable cause hearing is in my opinion a crucial element in determining whether the requirements for probable cause have been attained in situations whereby a suspect has been arrested by an officer of the law, without an official warrant for the suspect’s arrest. I believe that this process is necessary in order to protect individuals from being arrested without sufficient evidence to suggest their involvement in criminal activities or arrests based purely on bad faith. Strictly speaking, vindictive prosecution arises when charges levied on an individual are motivated by vengeance. This situation is considered a violation of the Due Process Clause as outlined in the Fourteenth Amendment. The defense can overcome vindictive prosecution by pointing out the lack of sufficient evidence to incriminate the defendant, the unfair selection of members of the grand jury, variance during trial, and the prosecutor’s misconduct as an advisor to the grand

Corporate Responsibility in Contemporary World of Industrialization - Essay

Corporate Responsibility in Contemporary World of Industrialization - Coca-Cola Case - Essay Example Developments in social sectors, strong check and balance system of media and public opinion also support in forcing the companies to look into their management, products and staff requirements properly. According to the ethics, it is not only the duty of management to look into the strategy and activities of the organization and eradicate all which can inflict any harm on society and environment, but also every staff member and employee is bound to perform the work of his part to run the company according to the prevailing social and environmental responsibilities. "The corporate governance structure specifies the distribution of rights and responsibilities among different participants in the corporation, such as the board, managers, shareholders and other stakeholders, and spells out the rules and procedures for making decisions on corporate affairs."   Coca-Cola is one of the most popular brands among all the world-class products and industries at large. Its name, brand, and logo are thought to be the sign of quality and trust. The company has made so many achievements during nearly quarter past century that it was not dependent on even an introduction anymore. It serves as a milestone in the history of modern public beverages and food industry that are popular among people belonging to all age-groups and socioeconomic classes alike. Coca-Cola was introduced in May 1886 in Atlanta, Georgia and in the beginning, the sale was less than its product. (Quoted in the coca-cola company.com). Presently, it is thought to be at the top in respect of sales among the soft drinks, mineral water, and food products of the globe. â€Å"The Coca-Cola experience†, Lin observes, â€Å"offers a fascinating example of the participation of an international business in local and global market development.The pace, accelerated by its preparations for possible accession to the World Trade Organization (WTO), global business systems like Coca-Cola may help stimulate economic growth, employment, and tax revenue and reshape corporate responsibility subsequently.†

Newtons Second Law of Motion Lab Report Example | Topics and Well Written Essays - 1000 words

Newtons Second Law of Motion - Lab Report Example In this lab experiment, we shall focus on the validation of this law by applying the behavior of an almost frictionless motion of a car on a horizontal aluminum track and a constant force T will be applied on the car. This motion will be recorded by a motion sensor and used to analyze this law. From the experiment and data analysis above, a number of things can be noted. The value of gravitational acceleration in the constant mass of the moving system is greater than the expected value of 9.81m/s2. This means that an increase in the value of gravitational acceleration is directly proportional to the net force. An increase in the net force will cause an increase in the gravitational acceleration. In the second experiment, the value of gravitational acceleration towards the sensor is higher as compared to the value of gravitational acceleration away from the sensor. An explanation to this phenomenon can be attributed to the fact that for an object at rest, the force of gravity acts on that particular objects but on the other hand, a counteractive force from the surface acts on it. For an object on a slope, some of the gravitational force is acted upon by the gravitational force that is provided by the slope. The remaining force may force it to move down slope and hence the data collected. This proves that Newton’s second law is followed

Customer Delight In Banking Sector Marketing Essay

Customer Delight In Banking Sector Marketing Essay One important question which arises in every single managers mind is how he/she can leave an ever lasting mark in the mind of a customer, to make sure he/she comes back and remains loyal to ones organization. Now as services uniqueness life has shortened, every single Bank is providing the same services like its competitor. The only solution for the said question is to delight the customers, which competitors and said banks have failed to do so. Achieving the customer delight and experience requires the organization to realize that it is dynamic and merely represents moving targets or ambitions. However, there is no flat target to accomplish customer delight. This is the age of customer delight where customers receive more than they deserved or have ever imagined. Customer delight in banking sector was never researched till now, as we have found out how the account holder of banks can be delighted not just by their services but by reaching beyond the expectations of the customers. Our research started with exploratory investigation to indentify the elements, which create delight in the mind of customers, which enable us to create a customer delight model with eight variables. They become the fundamentals of a customer delight model. Delight model was tested on Bank account holders, which provided us the successful validation of our research. Customer delight model in Banking provides fundamental elements for creating customer delight for the Bank account holders as Management can focus on eight variables for making sure the customers remain Loyal and remain profitable for the organization. Keywords: Customer Delight, Beyond Customer satisfaction, Delight is banking Table of Contents Table of Contents 3 INTRODUCTION 4 Literature Review 6 Research Methods 16 Qualitative Development of Delight measure 16 Exploratory Investigation 16 Focused Interviews 16 Insights from Exploratory Investigation 17 Insight from Focus Interviews 17 Establishing of Customer Delight Model 18 Customer Delight Model 19 Quantitative Testing of Delight measures 21 Empirical Study 21 Data Collection: 21 Respondents profile 21 24 Data Analysis 24 CONCLUSION AND FUTURE RESEARCH 28 References 29 INTRODUCTION The authors investigated the concept and factors which influence delighting the customers in banking. Exploratory research investigated the factors and elements, which will create customer delight, researched based on focused group interviews, which lead to establishing a customer delight model and later on tested on 300 respondents. This recognized a concrete successful validation of the customer delight model. For establishing a delight model, Customer delight researched based on eight variables, which were investigated by asking open ended questions from various customers, which brought them to the state where they have felt over excited from service or in other words felt delighted from Bank services. Once all the data was gathered then every answer was categorized into Specific categories, which brought us the eight variables. These brought the customer delight in the mind of customer from bank services. Can bank delight its customers with its services? Seems like a simple question but in fact is a hard one to answer as every single bank is providing the same service and life cycle of creating competitive edge which has shortened a mile! Currently banks are concentrating on satisfying the customer from their services but in todays fast moving world, customers cant only be satisfied in just 1 single way in order to remain royal to the bank as all the banks are providing the homogenous services. Even if a single bank comes with unique service then its competitive advantage life time shortens as all follow suit. If the customers cannot remain loyal by being permanently satisfied then how can they become (removed word) permanently loyal to their bank? The solution to that is to delight the customers from their services, now how banks can delight the customer? This, the banks are still unable to discover, this is what actually our research is all about. Eight variables filtered by our initial exploratory research, create the customer delight in the mind of bank account holders from their banks. We emphasize that if these 8 variables are implemented in banking system for their customer; it will create delight and will create an ever lasting effect on the customer, instead of all of the banks providing same services which can not create a room for halting the change loyalty from one bank to another. Customer satisfaction the individuals perception of the performance of the product or service in relation to his or her expectations (Schiffman and kanuk, 2004) era has end and now customer delight profoundly positive emotional situation generally resulting from having ones expectations go beyond to a surprising degree. (Oliver, Rust, and Varki 1997) has started implementing on customers retention. Customer delight is the ever long-lasting answer to success. Customer cannot be delighted if until or unless he/she is not satisfied from the presented services, the factors or eliminates of delightness comes after the fulfilling of satisfying consumer needs. The delighted customer is more valuable for the company as it will help the organization to compete with its competitors. The age of customer delight has started where a customers satisfaction is no longer considered as Bank success or the service provided by it. Competitive edge is no longer applicable because almost every bank is providing the same services in term of quality as well as in quantity. The difference which makes between the banks success is how they fulfill their customer required services at the time when they required the most. Customer delight creates the ever lasting edge for the bank in Red Ocean of banking sector. Now the question arises on how to delight the customer when every bank is providing the same services which cannot be distinguished from each other. This question has a unique set of characteristics because it contains the customer delight process which has never been researched until now. Delighting a customer is not just a simple question to answer because customer delight is not just for overall customers; its for every individual customer of the bank. Literature Review Delighting the customer is very debatable topic as critics has suggested that if once raised the customer expectation bar, later it becomes impossible to give same level of experience to that customer, which in long run will also hurt the companys reputation as explained by Oliver and Rust 2000. Customer delight is a rising concept in marketing and little work has yet been done on it. As such, no consensus is reached about delight but it is generally posited as customer response to unexpectedly good performance from a service firm (Keiningham and Vavra 2001; Kumar 1996). Customer satisfaction is extensively recognized as a key authority in the formation of customers future purchase intent (Taylor Baker, 1994). According to Patterson (1997) customer delight involves going beyond satisfaction to delivering what can be best described as a pleasurable experience for the client. Michael Arthur Johnson explained on his customer delight website that When some one create WOW then you have place a very special peg in the recollection of the customer that is easy to recollect. It creates the opportunity of the customer telling the story regarding their WOW incident to many friends, acquaintances and strangers. It creates the free publicity that you cant place a temporary value to. Customer delight creates a cycle of coming back again and again for the customer. It creates the word of mouth publicity to draw new customers without spending any extra money on advertisement. It brings the firm at the top of the list among the competitors with a unique place in the mind of customers and differentiates one firm from the rest. It permits you to sell your products or services for additional money than the competition. It allows you to make extra return on your investment. Delighted customers are those where you foresee their needs; present solutions to them before they request and where you monitor to see if new or supplementary expectations are mandatory to be deployed. Whats wrong with just providing the customer service to customers when they require as explained by Michael Arthur Johnson. Michael Arthur Johnson says the difference between success and failure is only customer delight. Traditionally delight has been thought of a blend of joy and surprise (Kumar, A., Olshavsky, R.W. and King, M.F. (2001). However a recent study suggests that customer can be delighted without being surprised (Kumar et al., 2001). Although joy remains an important element of delight, the study suggests that a greater number of people are exhilarated, thrilled and to a lesser extent exuberant (Kumar et al., 2001). Satisfied customers are not necessarily leave with a firm; they are purely at ease. Delighted customers on the other hand have greater admiration for the firm and its services. Paul (2000) states: Unfortunately, people dont talk about adequate service. Instead, they tell anyone who will listen about really bad or really delightful services. Paul says that delight generate more positive word -of- Mouth for the company. Being only satisfied with a firms product or services does not necessarily mean that customer will prefer the company or rejects it but its just simple expression of acceptance. Delighting customers is about providing a product and services that are outstanding and stimulates customers preference towards a firm or its services. Companies are also realizing that loosing a customer means loosing more than a single sale: it means loosing the entire flow of purchases by the customer made over a lifetime of purchase. It has also been anticipated that as the level of satisfaction increases, so does customer become loyal to the firms product and services (Kotler and Amstrong 2001). Kumar et al., 2001 explain that these studies found that customers who where extremely satisfied were more loyal than customers who says they where satisfied. From many years customer satisfaction is used for the indicator of organization health and success. In recent times it has been argued that in order to succeed in red Blue Ocean of competitive environment it become a necessity to do more than just satisfy the customer but now organizations have to delight the customer for staying alive in the competition.. Delighting customers is a splendid ideal, but what kind of impact does it have on the company? Does customer delight lead to increased success and good monetary health of the firm? According to Rust and Oliver (2000) Research reviewed here strongly suggests that delight cannot be accomplish without surprisingly positive levels of performance, which as noted previously, require additional effort on the part of the firm or its agents. As Rust and Oliver (2000) explain that delighting the customer for organization can be harmful as the expectation of the customer extends and the customer does not get the level of services he is expecting from the organization. In the end the customer become dissatisfied from the organization. Satisfied customers will also tell others about their favorable experiences and therefore connect in positive word of mouth advertising (Richens, 1983; File Prince, 1992). Customers, who are dissatisfied, are most likely to switch brands and become active in the negative word of mouth advertisement of the brand. Furthermore, behaviors such as replicate purchase and word-of-mouth straight influence the feasibility and profitability of a firm (Dabholkar, P.A., Thorpe, D.I. and Rentz, J.O, 1996), A study was conducted by the Levesque and McDougall (1996) confirms and resistant the idea that unsatisfactory customer service results in a drop of customer satisfaction and hesitation to recommend the services to others. This would lead to large number of customer switching rate of customer to another brand as well as the negative word of mouth. A well known academic article on customer delight is by Oliver, Rust and Varki (1997). The authors give delight both hypothetical and an applied perspective, Delight appears as resulting from a Blend of pleasure and arousal. In their article they have presented a model and a test which has both delight sequence and a satisfaction sequence which leads to intentions of the customers. Model was tested using two consumption experiences a recreational wildlife theme park and a symphony concert. In the test the direct and indirect effects on both consumption experiences and on intentions of delight were not constant to its experiences. His indicates the probable effect of the moderating variables on the impact of delight on behavioral intentions. The model tested in Oliver, Rust and Varki is essentially a conceptual psychological model of the process of delight that can occur within consumption experiences of the customers. From the model of Oliver, Rust and Varki (1997) provide the evidence that delight has three direct antecedents such as Surprising consumption, Arousal or Heightened activation and Positive affect, all these three leads to customer delight. Model develops new insight concerning that produce delight when situation triggers surprise in a content of positive effect and arousal. The conservative wisdom is that if you have satisfied customers then you will have loyal customers. It sounds right, but actually its wrong said by Dr. John T. Self. Not only satisfaction of customer can create loyalty but its more than just satisfying the customers. As further he explains that in his opinion loyalty frequently develops when customers get concerned with the company over the ordinary transaction. Means that all the companies are providing the homogenous services and now customers require other than normal services provided by the company. Hence, customers looking beyond expects more from the services so that they can feel delight and be over whelmed. Berman, B. (2005), suggested that organization have to do more than what the customer expects from them and delighting the customer rather than just satisfying them. Berman differentiate customer delight and satisfaction. As satisfaction relate to the meeting the expectation of the customers or exceeding their expectations as customer delight on the other hand customers receive a positive surprise or delight that is afar their expectations. While comparing the satisfaction, customer delight is more toward the customer positive and emotional response against the service. In customer delight the emotional response as compare to the satisfaction has less memory for customer as compare to the delight. Delight a phenomenon that represents the highest level of satisfaction, leading to a stronger intent to repurchase (Jones and Sasser 1995).Customer delight has never happened without high performance and such performance brings not only benefits to customers but also makes them excited (Kwong and Yau 2002). To delight customers, it necessitates a superior and endless effort from firms to deliver extraordinarily high-quality services. This effort has to be recognized and cherished by customers. The major reason to chase delighted customers is the belief that they are more profitable to serve because they are more loyal, that is to say, they tend to have a stronger intent to repurchase. In general, they are apostles who give unfailing support to the firm (Oliver H. M. Yau and Kenneth K. Kwong 2007). Behaviourally, delighted customers tend to view the firm positively and prefer to buy from it (Keiningham et al. 1999; Schneider and Bowen 1999).Rust et al has stated financially, this preference translates to a profit and represents a stream of future income to the focal firm (Rust et al. 1994). In sum, these positive propositions imply that customer delight is a valuable business goal to pursuit (Rust and Oliver 2000). Customer service is what organization do for the customers but customer delight is what the customer has experience when he has been indulgence with way he wanted to. Customer delight does not come from giving additional services but comes from the quality of services make available to customer at the time he or she required most. Opportunities to delight customers also lay in service provider capability to go above and beyond in service delivery. Long-term relationships with customers offer the opportunity, through personalized service, to go beyond the customers expectations and delight them (Zeithaml and Bitner, 2003), Delight is more likely to occur in state where customers are vastly involved, where service quality is uneven, and where overwhelmingly exceptional performance is unexpected (Oliver et al., 1997). According to Peter, P.J. and Olson, J.C. (1996) Pre-purchase prospect are beliefs about predictable performance of the product; disconfirmation transfer to the variation between pre-purchase prospect and post purchase perception. Customer satisfaction is usually illustrate as the full meeting of ones expectations (Oliver,1980).but Delight is a positive consequence of exceeding the customers expectations (Keiningham and Vavra, 2001),Customer delight create the difference between the only satisfied customer and overwhelmed customer who are more loyal to organization Jack Mitchells latest book Hug Your Customers (2003) provides many instances that illustrate the long-term financial benefits that derive from construction those emotional bonds with customers. He suggests that competitive advantage is built in the course of providing both physical and psychological hugs to customers, eventually delighting them with consistent, zealous and committed customer service. Delighted customers are more likely to inform others that they are delighted, which in turn may draw other consumers to do business with that organization. The delighted customers might also be more likely to increase their own spending with the delighting organization, and exhibit increased customer faithfulness (Keiningham and Vavra, 2001). The possibility of delighted customers to repeat a purchase is known to be about six times more than satisfied customers (Reichheld and Sasser 1990). It represents the highest level of satisfaction, leading to a stronger intent to repurchase (Jones and Sasser 1995). Customer delight is never happened without high performance and such performance brings not only benefits to customers but also makes them excited (Kwong and Yau 2002).This effort has to be acknowledged and appreciated by customers. Customer delight is, therefore, defined as an emotional response creating a much pleasured state concerning a firms soaring performance in service delivery, which is then highly praised (Kwong 2006).Behaviorally, delighted customers tend to view the firm positively and prefer to buy from it (Keiningham et al. 1999; Schneider and Bowen 1999). Financially, this preference translates to a profit and represents a stream of future income to the focal firm (Rust et al. 1994). Long-term relationships with customers present the opportunity, through personalized service, to go beyond the customers expectations and delight them (Zeithaml and Bitner, 2003).Therefore, despite the fact that delighting the customer can be a profitable business practice (Rust and Oliver, 2000), Delight is going beyond simply satisfying the customer to delivering a higher level of satisfaction through exceeded expectations (Oliver et al., 1997). This concept of a higher-level of satisfaction is seen by many practitioners as the way to provide a distinct advantage to the company that does it first and does it well consistently (Chandler, C.H. 1989, p. 30, quoted in Oliver et al., 1997). Delighted customers are more likely to tell others that they are delighted, which in turn may attract other consumers to do business with that organization. The delighted customers may also be more likely to boost their own spending with the delighting organization, and exhibit increased customer loyalty (Keiningham and Vavra, 2001). Prof. Kano, the Kano Model categorizes customer needs into three types of feature. Customers are asked a series of questions that identify the importance of their needs and the following typology of features can be arrived at durability of a car might be considered Basic qualities. They do not satisfy when present, but do dissatisfy when absent. (Elmar Sauerwein, Franz Bailom, Kurt Matzler, Hans H. Hinterhuber 1996) Oliver, Rust and Varki (1997) squabble that delight is a combination of pleasure and arousal (whereas satisfaction is a mixture of pleasure and disconfirmation), and show that both satisfaction and delight can manipulate repatronage intentions. According to Berry, L.L., Parasuraman, A. Zeithaml, V.A. (1988) service quality has become a great competitor and the most powerful competitive weapon which many leading service organizations possess. Service business success has been associated with the ability to deliver superior service (Gale, 1990; Rudie Wansley, 1984). Leading service organizations strive to maintain a superior quality of service in an effort to gain customer loyalty (Zeithaml Bitner, 1996).Evaluating the impact of service quality through customer retention will help companies to gauge the financial impact of service quality (Zeithaml et al., 1996). Customer satisfaction no longer constitutes the convincing focus for success; it has been replaced by customer delight (Brown, W.S., Bowen, D.E. Swartz, T.A. 1992). In todays competitive environment, customers expectations and technological innovation demand that service leaders distinguish them selves from the competition by truly delighting the customer (Kandampully, 1997). Customers perception of exceptional service is often associated with the personal interaction of the employees (Kandampully, 1993). Services management literature has repeatedly emphasized the significance of the human element in the delivery of higher service (Crosby Stephens, 1987; Gronroos, 1990b; Parasuraman et al., 1985; Solomon, m.r., Surprenant, c., Czepiel, j.a. Gutman,(1985)). We now live in a service economy where relationships are becoming more important than physical products (Albrecht Zemke, 1985a), in terms of both our business and our personal lives. Business is nothing but relationship (McCormick, M. 1988) and, within service industries, this relationship is an interactive process (Booms Bitner, 1981). The challenge for todays organizations is not merely to reach the top, but to stay there. If that is an organizations aim, its primary focus should be not just to attract customers, but to gain their loyalty and, thus, their patronage, not merely for the current, but also for the long term. This loyalty, however, is the end result of an on-going, long-term relationship. Such relationships are founded on an organizations ability to maintain and extend its relationships with customers (Gummesson, 1994). According to Levitt (1983), buyer ± seller interaction is similar to a marriage; the quality and duration, however, depends predominantly which the organization manages the relationship. Customer supplier relationships are central to exceeding customer expectations (Parasuraman et al., 1991c). Thus, it is apparent that customers cannot `try out services; they purchase a service prior to experiencing it and must trust it to deliver the perceived service promise (Berry Parasuraman, 1992). According to Kanos theory of attractive quality (2001), success cannot be gained only by listening to what customers say. What needs to be gained is a deeper under-standing of the customers latent needs. He has described the factors that influence customer purchase decisions as a model with three main factors: basic (must-be), performance (more is better or one-dimensional) and delight (excitement or attractive). Additional factors are indifferent and reverse, but these add relatively little to this context. The basic factor must be met; otherwise the customer will react with disappointment or disgust. If all basic factors are met, the customer reaction is neutral. Research generally supports the claim that word of mouth is more influential on behavior than other marketer-controlled sources. Indeed, it has been observed that WOM can be more influential than neutral print sources such as which and Consumer Reports (Herr, P.M., Kardes, F.R. and Kim, J. (1991). Arndt, J. (1967) was one of the earliest researchers into the influence of WOM on consumer behavior. He characterized WOM as verbal, person-to-person communication between a receiver and a communicator whom the receiver perceives as non-commercial, concerning a brand, product or service. Customer delight can be defined as an emotion, characterized by high levels of joy and surprise, felt by a customer towards a company or its offering (product/ service) (Kumar 1996). Thus, customer delight is defined as a rather positive emotional state towards the purchase/consumption experience, generally derived from the surprisingly positive disconfirmation level of perceived performance (Oliver et al. 1997; Rust and Oliver 2000). Delight would be characterized as an emotion made up of cognitive and affective aspects, including here surprise (Kumar 1996). In this sense, Izard, Carroll E. (1977), clarifies that even the cognitive concepts inherent in satisfaction and, consequently, in customer delight such as need and desire -, and its comparative standards are considered affective by nature or, at least, as having an affective component. The differentiation basically occurs at an arousal level of the positive emotional response: at a low level there lies satisfaction; at a high level, delight (Oliver and Westbrook 1993). As Plutchiks, Robert (1980) research and the circumflex model of emotions appears to be one of the earliest and most common source for labeling delight as a mixture of joy and surprise, we review the work of which led Plutchik to conclude that delight was comprised of joy and surprise.Plutchik carried out two studies to determine what emotions resulted from the different combination of pairs of basic emotions. Basic emotions were supposed to be emotions that were instinctual and universal among all the human begins (or even among all mammals) and Plutchik had eight emotions which were considered basic and made up one layer of his circumflex model of emotion. Research Methods Qualitative Development of Delight measure Exploratory Investigation Till now the literature for customer satisfaction has only been studied and proved but the customer delight has never been researched upon. For sound conceptual background and for investigation of customer delight in the banking sector, qualitative study was undertaken to investigate the delight concept especially in the minds of their customers. Almost all the banks are providing homogenous services; our main emphasis is on the customer reaction towards the services provided and the experience they faced when they felt excited and delighted from their banks. Focus interviews with the customers was the main part of our research. This provided us with the exact moment or situation, which created customer delight in the mind of a customer. Creating the base for our focused interviews, we distributed an open ended questionnaire, in which the customers were asked to write down the situation where they felt excited or delighted by the service which their respective bank has provided to them when they really required it. We received many situations described by the customer, where they received the service which made them delighted or when they felt excited. Every single response was carefully studied and put under a category, where situations were the same. Focused Interviews Focused interviews consisted of respondents from all walks of life including Housewives, Businessman, Employees, and students. Every focused interview was based on the category which responded a particular response in the questionnaires. Discussions regarding their response to the questionnaire provided the opportunity for the respondent to explain in detailregarding their moment(removed letter) of getting excited or delighted from their banks service. Discussions were based to bring the respondent to the exact reason or moment on why the customer felt delighted. Every respondent was provided the opportunity to elaborate their experience to reach the moment or reason of delight that they felt from the service. Insights from Exploratory Investigation From the exploratory investigation a remarkably completely different pattern of customer delight came out, which was totally different from the nominal services provided by the banks to the customers. Account holders were satisfied from the service provided by the bank as almost all the banks are providing the same type and quality of services but what made the customers delighted, were the occasion when they were offered or received an out the way service from their bank ,which they never expected or ever received before. All the delights of the customers were situations and occasions based on what they had experienced in their daily routine. Outcomes were categorized into the related fields as to what made a customer feel delight from the service. Insight from Focus Interviews Interviews were summarized in categories of the situation or the time when a customer felt delighted from the banks service. Outcomes were surprising as the customers felt delighted not from the homogeneous services provided by the banks but from the acts which customer had received from the banks other than their normal routine practice. Account holders explained in detail regarding the situations that they have felt from their bank, which caused delight. Customers replies were investigated to reach the exact moment in the time in which they received a delightful service from their bank. As the respondents were from different walks of life so their perception toward delight were also different. If the respondent was already getting same service from his bank then there was no reason to be delighted from the instrument we have purposed. Reactions were very important of customer toward the situation they were asked about, as delight is all about the over whelming experience for the customer. Every focused interview session were categories under eight variables, which become the fundamental elements of the customer delight model. Respondent reached the concession that eight variables, which were the outcome from the exploratory studies were eliminates, made them delight from the service. Establishing of Customer Delight Model After completing the focused interviews and gathering the data of the interviews, we came to an understanding on how to establish the customer delight model as per the outcome of the respective customers interview. Model, which consists of eight variables, was sub defined as per the perception of the respondents. Among these eight variables, six of them had clear understanding in the minds of the customers that it is the factor or eleme

Internet As An Educational Tool :: Technology Computers Learning Papers

Internet As An Educational Tool According to Bookshelf 98, Reference Library, technology is defined as, â€Å"the application of science, especially to industrial or commercial objectives.† It further defines technology as, â€Å"the scientific method and material used to achieve a commercial or industrial objective.† What does all these mean to me? All of these words such as scientific method, commercial, and industrial objective do not seem to have significance in my life. I always treated technologies as something foreign that it really does not have any relationship with me. Up until couple of years ago, I didn’t even know how to get on the Internet. Yes, I heard people bragging about how wonderful Internet was. However, I did not know the amount of information you can get through the Internet. I could not imagine. All I saw was TV size machine. I actually started to browse through the Internet out of frustration. Whenever I asked questions about getting certain information, majority of the people advised me to get on the Internet to get the information. So I started to use Internet. Wow! Have I missed the luxury of using the Internet all these times? Since then, I use Internet to do my assignments or study. I found out that using an Internet saves me time to get information that I needed. Moreover, it gives me the information I was looking for with minimal failure. Now, I rely heavily on Internet to get resources and information. What do I do when people ask me questions? I tell them to get on the Internet. The Internet also has changed my life style; I now seldom write to my friends, instead I send emails to them, I do not go to store to shop but I buy things through the Internet. The Internet virtually covers every category that relate to our daily life such as news, media, health, government and many more. Now, the Internet is the first place I look for any information whether it’s the direction to get to the places or making the hotel reservation. Even though, I use the Internet as my searching tool for information and use it as often as I needed, there still are many areas that I haven’t been exposed to. One of the areas is the education. As a person who wants to pursue the career goal to become a teacher, I thought it would be beneficial to research the websites that are related to education.

Ways to get kicked out of your House

The Reserve Bank of India had prompted the rupee's largest single-day rally since January 998 on 30th august by saying it would provide dollars directly to state oil companies to pay for imports, but the recovery proved short-lived. Economists have long argued that India needs to implement structural economic reforms to bring about meaningful progress. Last year, parliament lifted restrictions on foreign direct investment after much debate As a Citizen: As a citizen of India what I feel is middle class may not have lost faith yet in the economy.On the macro level there might be changes but as a common man or at the Cicero level I don't see any great change except for the hike in prices. Due to the falling rupee the â€Å"Marl's† seem to have great opportunity to reap benefits from the Indian markets. Even the exporters will be benefited due to the fall in rupee. I definitely feel that this falling and depreciating economy is due to the coming elections. Even the financial cond itions are easing are the interest rates are coming down.By : Fleshes shanghai 5 ways to get kicked out of your House By Afghanistan's . Spoil your sister's wedding by insulting and throwing shoes and splitting on the guests. 5. Start roaming naked in your house. Economic situation. † And what I feel is that it will be facing it for few more months. The Indian rupee has lost roughly 12% of its value during the past month. The major reason behind this can be because the country in importing more goods than it is. Micro level I don't see any great change except for the hike in prices. Due to the By : Peevish shanghai

Healthcare Administrator Essay

Abstract This paper discusses and explains how I determined my chosen career field, healthcare administration. I began this paper by discussing the process of choosing not only what major you want to study, but what you will do with that degree once you graduate. I continue by discussing how and why I intend to aspire to becoming a healthcare administrator. The skills and duties that are needed to be successful were explained, along with an overview of what this career is about. Along with the responsibilities of what a healthcare administrator is faced with, I also discuss what skills I have that are going to set me apart from others and what I can bring to the table. This paper also discusses the types of technology and software that administrators should be familiar with along with why it is important to keep up with the advances in technology. An important topic that is also discussed is the challenges that are faced with this career field, and who could benefit from the talents of health care administrators. It is important to be able to provide patients with quality healthcare, and this paper discusses how healthcare administrators give them that care and how I will be able to do so in the future. Duties of Healthcare Administrators: It’s More Than Just a Desk Job Throughout our entire lives, education has been one of the foremost important things to have. It is a privilege, and we continue to learn many things along the way. As we began to grow as young adults, one question was asked by many (parents, relatives, teachers, etc.) and that was: â€Å"What do you want to be when you grow up?† That question is more important now than ever. Through elementary school, our answers were mostly fantasy dreams, such as astronaut, fireman, princess, etc. As we move up to middle school, our answers become more realistic, although still unsure of what we really long to do. High school prepares us to put one step in the door to fulfill  our ambitions and goals in life. College pushes us to see where we are really heading in life and how much work we are willing to put into it. Throughout most people’s lives, they come up with an answer as to what degree they want to pursue in, but that does not answer the question of what you want to do with that degree. Most will ask what you are going to college for and answers such as, business, pre-med, teaching, etc. will come up; but no one thinks to ask, â€Å"What will you do with that degree?† Most of us get lost in the idea of graduating with a diploma in our hands that we forget what is most important. We need to be able to know who we are as a person, and what we want in life before we can begin to even imagine what our lives will be like. I can finally say, with confidence, that the career field I intend to aspire to is a healthcare administrator. To begin, I never knew exactly what I wanted to do when I first started college, which is, in fact, very common. I always felt as though I had to do something that would get the approval of other people in my life, such as my parents, relatives, and friends. As a result, I first decided to major in pre-med. Although I had interest in medicine and working with people in that field, I soon realized that I was lacking a certain passion that should come along with anything that you are pursuing or will be involved in with for the rest of your life. As I then changed my major from pre-med to business, I still wasn’t sure what job I would want with that major. In the beginning, I thought accounting or just simply marketing/management, but that was still very vague. After discussing what success means to me, gathering research, and learning what I am interested in or what I would want for myself, I found that I had an interest in becoming a healthcare administrator. A healthcare administrator is in charge of running and managing a healthcare facility or private medical center (Dutta, 2009). â€Å"He or she is involved with almost every aspect of running the facility efficiently, effectively, and productively and ensuring delivery of quality healthcare by doctors, staff members, technicians and nurses to patients† (Dutta, 2009, para 1). This career field is a good fit for me because I am able to work with those who I wished to have been working with if I had continued to pursue a  pre-med major, but in other ways. By becoming a healthcare administrator, I will be making sure that there will be given quality healthcare to patients. This is an appropriate substitute to caring for the patient hands on because I will still be making sure they are taken care of in the best way possible. This is also a good fit for me because as I talked to family members and friends, they all agreed that business is a better choice for me, but I should also b e working with people. By becoming a healthcare administrator, I will be capable of doing both. Business is usually thought of as desk jobs, or simply suite and ties, but I am determined to do and be more than that. For this job, there are many duties and skills that are critical for success; but most importantly, success is defined as more than the skills of the job. Success is about enjoying what you do and being happy with what you are doing, but at the same time, to be successful means to be able to get the job done in an efficient and effective way. There are many duties that this field requires. There are clerical duties, management duties, types of administrator duties, and training and compensation the job requires (Locsin, n.d.). In small offices, these clerical duties involve tasks such as answering phones, filing patient records, issuing and paying bills, and processing insurance claims. On the other hand, larger facilities may have enough work to assign a single task to inexperienced administrators (Locsin, n.d.). Although clerical duties are not as hands on with the type of work that I am interested in, it is necessary in order to get the job done. Management duties consist of individual or independent work and sometimes administrators are able to initiate projects. This job also includes consulting with department heads and medical staff on their administrative needs, takes care of maintaining and repairing their physical facilities, and represents their organizations at investor meetings or governing boards (Locsin, n.d.). Five important areas that are essential to be skilled in to becoming a successful healthcare administrator are economics, technology, communication, risk management, and strategic thinking (Yaremich, 2013). It is important to know what the economy is like to be able to sort out any expenses that may arise. By being aware, it will help with maintaining a quality care to the needs of patients. Technology  has continued to evolve throughout the years. It is being used for many different things and in different ways of how we operate on a day to day basis. Health records have now been converted electronically and patient records must be tracked; therefore, it is essential to be knowledgeable about various technologies that are being used today (Yaremich, 2013). Communication will always be an important skill to have, no matter what field you are in. Without good communication, the quality of work that is being done will potentially suffer. It is also important to be aware and to be able to communicate with the appropriate people in order to know the latest changes in health insurance, government policies and patient care standards that will have an affect on staff and consumers of your services, and how they relate to your company’s policies and protocols (Yaremich, 2013). Risk management is an important area to be skilled in because you need to be able to control your operation’s financial and safety risks (Yaremich, 2013). Lastly, strategic thinking is an important skill to have because being able to meet the needs of patient healthcare is very important. To be able to decide how and in what ways you can meet the needs of the community is a very important skill to have. You will need to think of ideas and plans of getting the necessary equipment or medicines that are needed or required. Skills that are going to set me apart from the crowd include hard work and ambitions, the need to accomplish my goals, my passion for helping others, and not only my communication skills, but also my listening skills. There is no question that hard work is necessary to be successful in life. What sets me apart from others is how hard I am willing to push myself to get the job done. My ambitions will help me accomplish more than others, and it will continue to help me look for new goals to achieve. My passion for helping others also sets me apart from the crowd because I have always wanted to be able to help others, no matter what I decided to do after college. It has always been a priority to do something that has meaning and importance in my eyes. By constantly wanting to help people, whether it may be in a big or small way, my passion for helping those in need, will make me a successful person. Lastly, not only will my communication skills help me accomplish my goals in life, but m ore importantly, my listening skills will set me apart from the rest. Although it is important to be able to communicate with those around you, sometimes  it is more beneficial to listen to what others need. By pursuing in a career field that requires assisting the health needs of others, it is imperative to listen to what those needs are in order to be able to do so. Listening is a skill that many cannot say they have. By paying close attention to what patients may need rather than what a hospital may want, will have large impacts on how healthcare administration operates. Although I may not have any experience within the field yet, the skills, knowledge, and ability that I bring to the table include: the skills that set me apart from the rest; the ability to learn quickly to accomplish tasks in an efficient and effective way; and the knowledge I have gained from my research, and the knowledge I will gain throughout my career in the future. As mentioned earlier, the skills that I have that will set me apart from others and what I am capable of bringing to the table are: the level of hard work I am willing to push myself to do, along with my ambitions to help me stay in the right direction; the need to accomplish my goals; my passion for helping others; and not only my communication skills, but my listening skills as well. With these skills, I know I will be able to do my job with a sense of satisfaction at the end of the day. Another aspect that I bring to the table is the ability to learn quickly to accomplish tasks in an efficient and effective way. In order to accomplish goals or tasks, you must first learn what is being asked of you and what is necessary to have to get the job done. You cannot learn if you do not ask questions; therefore, I will be asking questions in order to gain more knowledge and learn more quickly. This will, in effect, allow me to achieve my goals in a more efficient and effective way. Lastly, an important aspect that I bring to the table is the knowledge that I have gained from my research, and the knowledge I will continue to gain throughout my career. Knowledge that I have gained from my research include an overview of what a healthcare administrator is and the duties/responsibilities that come along with the job, working conditions/work environment, how healthcare executives and administration can help their employees work more efficiently and effectively, and the career skills that are needed. As stated previously, a healthcare administrator is in charge of running and managing a healthcare facility or private medical center (Dutta, 2009). Doctors, nurses and other healthcare staff have enough to do at medical facilities by  diagnosing and treating medical conditions. But unless they tend to administrative details such as marketing, accounting or budgeting, their healthcare enterprises cannot succeed. Healthcare managers and administrators handle the business end of the medical profession by performing several duties. (Locsin, n.d., para 1) These duties consist of clerical duties, management duties, types of administrator duti es, and training and compensation the job requires (Locsin, n.d.). Other responsibilities that this job requires is working with medical staff members, other employees, health specialists and the organization’s governing board or executive management in order to set budgets, schedules, and ensures availability of facilities with interaction with vendors for supplies, equipment, drugs, and medicines (Dutta, 2009). Work environments that healthcare administrators are faced with are mostly office environments in which they work with many people inside the hospital or with other businesses to ensure quality healthcare (â€Å"Healthcare Administrator†, n.d.). Although healthcare administrators do not generally deal directly with patients on a day-to-day-basis, â€Å"they help to shape policy, make needed changes and lead our nation’s health-related organizations in a way that serves individual patients by helping to improve the healthcare system† (â€Å"Health Administrator†, n.d., para 11). Knowledge I have also gained with my research is how healthcare executives and administration can help their employees work more efficiently and effectively. Three ways to do so would be to break down various barriers to optimal performance, create accountability structures, and standardize processes to eliminate unnecessary and redundant work (Herman, 2011). Lastly, knowledge that I have gained from my research is the skills that are needed for this career field. As discussed earlier, the areas of skills that are needed for this career field are economics, technology, communication, risk management, and strategic thinking (Yaremich, 2013). As technology advances and continues to change, so do people. The way we organize and keep files is now all through technology. To be successful in this field, you must be familiar with or be aware of the technology, software, etc. that is being used. As a healthcare administrator, you must be able to convert files and patient records electronically (Yaremich,  2013). Organizations, hospitals, companies, etc. have moved alongside the trend of developing apps and even carrying iPads within the facility. It is important to be familiar with and to understand the various technologies your patients use to track their health. These can include mobile apps, such as the ones for diabetics to keep tabs on their blood sugar levels, and video-conferencing software that connects housebound patients to your facility’s physicians. (Yaremich, 2013, para 5) These factors matter to this career field because it is imperative that you can access patient files and know their conditions. These factors tie into the needs of the patients and to be able to provide them adequate healthcare. In order for administrators to do this, they must first be familiar with any and all types of technology and software that are being used to store any important information. Every career field is faced with many challenges. A few challenges that healthcare administrators are faced with are competing for healthcare professionals, specializing for growth, preparing for the future, improving patient care through technology, and managing Medicare and Medicaid (Freel, 2012). Competing for healthcare professionals is a challenge because there is a shortage of healthcare professionals, which is hurting the profitability of hospitals (Freel, 2012). Due to this, healthcare administrators must make a plan to address the shortage and compete for the best employees without it costing hospitals as much. Hospital administrators need to build strong relationships with schools that offer healthcare-related degrees in their local communities and across the nation. Additionally, they must make working at their hospital attractive, which means thinking beyond competitive pay and benefits to ensuring each individual employee feels connected to the hospital and has a passion for working for the organization. (Freel, 2012, para 4) Next, specializing for growth becomes a challenge because hospitals are facing competition as new centers are being built. In order to resolve this problem, administrators must be willing to compete for patients and be prepared to sell their hospitals apart through a specialized care strategy (Freel, 2012). Preparing for the future is always difficult when we do not know what the future has in store for us. Due to the fact that hospitals are feeling more  pressure to meet the expectations of growing demand, they must ensure that the efforts of patient satisfactio n are aligned with what consumers expect (Freel, 2012). Improving patient care through technology is a challenge that healthcare administrators face because millions of dollars are being spent on technology, such as electronic medical record systems; but sometimes that may not be the best solution, and may not even benefit the patient. It is a challenge because healthcare administrators have the responsibility for ensuring efficient hospital operations and providing medical care to patients; therefore, they must keep up with advances in medicine, technology, and government regulations and policy changes (Freel, 2012). Lastly, managing Medicare and Medicaid is a challenge this career field faces because there is an abundant amount of people who are unemployed. This causes problems because healthcare administrators are challenged with providing healthcare to patients who are both, uninsured and underinsured, while maintaining fiscal responsibility (Freel, 2012). As a result, â€Å"healthcare administrators must find ways to offset these expenses, while expanding their healthcare services in areas where they can serve more patients† (Freel, 2012, para 14). Healthcare administrators are needed in hospitals, physician group practices, nursing homes, medical centers, etc. In order for doctors and nurses to do their job, they need heath care administrators to do theirs. In order for patients to acquire adequate healthcare, the talents of administrators are needed. We are responsible for making sure hospitals, healthcare facilities, medical centers, etc. are running efficiently and effectively in order to ensure quality healthcare for patients. â€Å"A healthcare administrator’s job is demanding and highly people-oriented. It calls for patience, understanding of evolving health practices and technology, and the ability to communicate effectively with varied audiences and stakeholders† (Dutta, 2009, para 5). In conclusion, after discussing what success means to me, gathering research, and learning more about myself and what I wanted, I discovered my interest in becoming a healthcare administrator. My passion for helping others and having a career in which I could benefit someone else’s life is  why this career field is a good fit for me. There are many skills that are necessary to have to be successful with this career, but I also have many skills that are going to set me apart from others. What I bring to the table are the skills that set me apart from the rest; the ability to learn quickly to accomplish tasks in an efficient and effective way; and the knowledge I have gained from my research, and the knowledge I will continue to gain throughout my career in the future. It is also important to keep up with the advances in technology to be able to provide quality healthcare to patients. Many industries might utilize the talents of this career field because healthcare administrat ors are needed in order for patients to receive quality healthcare from doctors, nurses, staff members, etc. Lastly, challenges will constantly arise with any profession, but it is important to know how to overcome those challenges in order to be successful. References Dutta, P. (2009, June 6). What Is a Healthcare Administrator? | eHow. eHow. Retrieved September 21, 2013, from http://www.ehow.com/facts_5075268_healthcare-administrator.html Freel, M. (2012, January 26). 5 Challenges Hospital Administrators Must Overcome to Succeed in Today’s Rapidly Changing Industry. 5 Challenges Hospital Administrators Must Overcome to Succeed in Today’s Rapidly Changing Industry. Retrieved September 22, 2013, from http://www.beckershospitalreview.com/hospital-management-administration/5-challenges-hospital-administrators-must-overcome-to-succeed-in-todays-rapidly-changing-industry.html Health Administrator | explorehealthcareers.org. (n.d.). Home | explorehealthcareers.org. Retrieved September 20, 2013, from http://explorehealthcareers.org/en/Career/56/H Healthcare Administrator. (n.d.). :: MHA Healthcareers Center ::. Retrieved September 22, 2013, from http://www.mshealthcareers.com/careers/hea Herman, B. (2011, December 6). 3 Ways Healthcare Exec utives Can Help Their Employees Work Smarter. Becker’s Hospital Review. Retrieved September 22, 2013, from http://www.beckershospitalreview.com/hospital-management-administration/3-ways-healthcare-executives-can-help-their-employees-work-smarter.html Locsin, A. (n.d.). What Are the Duties of a Healthcare Manager & Administrator? | Chron.com. Work – Chron.com. Retrieved September 20, 2013, from